Please note:
  • Only one submission is allowed per household in a 30-day period. Multiple submissions will delay the response time of our staff.
  • Upon completion, you will receive a copy of your assessment at the email address provided. Please check your spam/junk folder if you don’t see it in your inbox.
  • If you are inquiring about emergency housing vouchers, there are none available through Family Gateway.
  • We are unable to assist families who do not have a prior verifiable residence in Dallas or Collin Counties. Prior residence can be verified with a utility bill looked up online, a bank statement, a prior lease, ID, etc.