If you are a family with children experiencing a homeless crisis, call 1-888-411-6802 (Option 3) or complete the Online Assessment below.
Please note:
  • Only one submission is allowed per household in a 30-day period. Multiple submissions will delay the response time of our staff.
  • Upon completion, you will receive a copy of your assessment at the email address provided. Please check your spam/junk folder if you don’t see it in your inbox.
  • If you are inquiring about emergency housing vouchers, there are none available through Family Gateway.
  • Homelessness should be currently in Dallas/Collin County.
Terms & Conditions/ Privacy Policy:
  • MS opt-in consent or phone numbers collected for SMS purposes will NOT be shared with third parties or affiliates for marketing purposes 
  • Messaging frequency may vary.
  • Message and data rates may apply.
  • To opt out at any time, text STOP.

Types of SMS Communications: 

If you have consented to receive text messages from Family Gateway, you may receive messages related to the following:

  • Appointment reminders
  • Follow-up messages
  • Billing inquiries

Message frequency may vary depending on the type of communication. For example, you may receive up to 3 SMS messages per week related to your appointments/billing, etc.

Potential Fees for SMS Messaging: 

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

You may opt-in to receive SMS messages from Family Gateway in the following ways:

  • Verbally, during a conversation
  • By submitting an online form
  • By filling out a paper form

Opt-Out Method: 

You can opt-out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help: 

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us by calling 1-888-411-6802 (Option 3).

Additional Options: 

  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.