Contact Us

**We have moved into our newly renovated shelter in north Dallas and are no longer operating at our downtown location. Our new mailing address is noted below.**

Call 1-888-411-6802 (Option 3) if you are a family with children experiencing a homeless crisis. If we are assisting another person in need, please leave a message or complete our online help form found here. Either of these actions will trigger our team’s response. We return calls and assist families in order of urgency. 

Please make note of our new mailing address:

Simmons Family Gateway Resource Center
1421 W. Mockingbird Ln, Ste C
Dallas, TX 75247
Directions: From Northbound I-35, exit Mockingbird and take a right at the light. Turn left on Elmbrook and the Catholic Charities building will be on your right. Follow the black fence to the gate entrance where you will see a Family Gateway sign. After entering the gate, turn right into the parking lot. The entrance will be on the left by the Family Gateway sign.
P: 214-823-4500

Family Gateway North
19373 Preston Road,
Dallas, TX 75252
Directions: Please note that there is intentionally no signage and that the only way into the facility is from the southbound lane of Preston Road. Assuming you will be coming from the Tollway North and then east on the George Bush, you will exit at Preston, turn right, and then take an immediate right when you see Silver Star Motorcars (immediately after you see the sign that says City of Dallas). Follow the unnamed street behind that car dealer/repair shop and you will see our building on the left.

Leadership

Ellen Magnis – President and CEO
Eden Nehs – Director of Supportive Housing Programs
Amanda Dycus – Director of Program Evaluation & Compliance
Rosie Hernandez  – Director of Assessment & Diversion
Anastasia Nixon – Senior Director of Shelter & Services

Media Inquiries

Please email all media inquiries to Allie Fontenot (Director of Development Logistics) at afontenot@familygateway.org.